Used the Hochschwarzwald Karte to book Badeparadies. I paid online but got no tickets due to technical problems on their side. No service from staff to resolve the problem by phone while being blocked at the entrance. It took a lot of time to resolve, staff at the entrance of Paradies had to call to get confirmation from them to be sure that we really paid... all a very offending experience. The website is also very confusing. Never going back to Hochschwarzwald again; locals working in tourism in hotels and restaurants do not treat foreign tourists well, giving the impression that you better go elsewhere; nice that you pay (a lot), but that's all. I know friendlier places for holidays. Hills and forests cannot do it alone.

Digital Hochschwarzwald card is unusable. Understandably, this is new, so many hosts have problems understanding how to register their tourists. I don't blame them at all, they are not IT and shouldn't have to be doing this. The link for card activation only directed us to the main website with no option to activate the card. On the 3rd day, we received a QR code (normally given to people that don't have smartphones), meaning we got blocked for online registration. We could only "use" the "card" if we go book all PLUS services in person at Hochschwarzwald tourism office. Which we didn't know and only found out about 3 days later. Traveling to another town to book services means no flexibility. It took three days trying to book Badeparadies Schwarzwald (assuming this is Badeparadies Schwarzwald's fault as they seem to be changing their business approach, prices and webshop). This was only possible to book thanks to great help from nice ladies in the tourism office. Thank you! All in all we lost 3.5 days out of 6 being able to use HSW card services. This is absolutely unacceptable, there should have been some sort of backup system in place, as well as better support for hosts. Otherwise all the troubleshooting in the end falls down on tourists. Not leaving this review out of bitterness, but hope that constructive criticism will bring change, so other guests in your beautiful region don't experience the same issue. (Not all of us can afford the full prices and card helps a lot with experiencing what the region has to offer, especially as the card is an important selling point for Hochschwarzwald Tourism.) The only reason I'm giving 2 stars instead of 1 is because you have wonderful employees that took hours to help us. Huge thanks to them once again for all the effort. But the system needs to change.

Free WiFi. There is no e-bike charging station as such here, but you are allowed to plug your chargers into any socket in the large lobby. There’s also a small bistro there. The building is also open outside the opening hours of the tourist office.

Quite and good for riding bicycle around, old town looks fantastic.

Ok